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Topic 17_Regulation and Consumer Protection
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Regulation and Consumer Protection
Overview
Learning Objectives
What is a Regulatory Body?
Financial Services Regulators in India
Activity I
Role of RBI
Functions of Institute of Chartered Accountants
Entities Regulated by SEBI
Aims of SEBI
Functions of SEBI
Functions and Duties of IRDAI
Role of PFRDA
NPS Architecture
PFRDA > NPS: Stakeholders
Activity II
Consumer Rights
Activity III
Grievance Mechanism by Financial System Regulators
Grievance Mechanism by RBI
Banking Ombudsman Scheme
Charter of Customer Rights
Example of a Case won by Customer
Grievance Mechanism by SEBI
Grievance Mechanism by IRDAI
Grievance Mechanism by PFRDA
Activity IV
Unregulated Entities
Selecting Financial Services Providers
Activity V
Summary
Thank You
Transcript
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Topic 17_Regulation and Consumer Protection
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